As I meet with clients who want to set up a presence on the social media platform that everyone seems to be on, one thing that I'm regularly impressed with is that their experience extends far beyond the date that the Facebook page was created. So how do you highlight...

I remember the day the earthquake hit in Haiti. I was in my office with a TV on one of the news networks. I looked over at my Twitter app when I noticed a stream of tweets about a the quake, and many even had pictures. Several minutes later the news networks started...