Here’s an overview of what we need and an overview to help guide you along before we begin!
1) WHAT WE NEED TO GET STARTED
IMAGES & PICTURES
2) YOUR CLIENT DASHBOARD
Once you are set up as a customer in our system, you can sign into the customer portal to access your client dashboard. From there, just click on “My Projects” to view your active (and archived) projects. This is where we’ll keep track of our progress on the project task list, and you can share files with us. You’ll even be able to communicate with us using the ticket system so that everything will be logged in one place. This will help alleviate conversations, content, and images being lost in long email threads. Everyone loves email threads…right?! (Don’t worry you can still use your email. Ticket replies will post directly to your project!)
3) GOOGLE DRIVE
Google Drive is a great online image/file sharing platform. This isn’t necessary for every project, but if you have more than 15-20 images for your website or if they’re too big to send through email or post on in your project from your client dashboard, we can use Google Drive. We can also use this to share important logins and credentials instead of sending through email. I will set up a folder for the project and will share the folder with you via email. You can upload all images and files there.
4) THE DESIGN PROCESS
Designing a website, no matter how big or small, is an extensive process that can be overwhelming. To better help you understand what to expect during the design and development, we’ve outlined our process into 3 steps:
1) LAYOUT AND DESIGN
3) EDITS & REVISIONS
5) WRAPPING UP & GOING LIVE!
Once the site is ready to go live, all unnecessary plugins, pages, images and backend files will be removed. Once live, it may take up to 24 hours for the new site to pull up on some devices. Some computers will need to be refreshed in order to see the new site, though most computers will see the new site immediately depending on their local internet provider caching and their wifi connection.
Your website logins and all credentials will be sent to you via Google Drive or secure email ensuring the security of your passwords. Though your logins and passwords will be saved by us locally, PLEASE SAVE ALL LOGINS FOR YOUR RECORDS AS WELL. If you are also on our BASIC Hosting (or above), then you’ll also see a “Contact Fistbump Media Support” widget in your WordPress Dashboard. You can use that at any time to contact us about questions or issues you may come across. You may also want to check out some of our e-courses for tips on how you can get the most out of your new website.