GETTING STARTED

Here’s an overview of what we need and an overview to help guide you along before we begin!

1) WHAT WE NEED TO GET STARTED

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YOUR LOGO

High res JPEG or PNG if possible, unless we’re doing it for you.

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HOSTING CREDENTIALS

Your hosting account login and/or Cpanel username and password, unless you’re using us for hosting. 🙂

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WORDPRESS LOGIN

An administrator login to your current WordPress site, also only if you’re not hosting with us.

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IMAGES & PICTURES

Current and/or new images and pictures you’d like to use on the new site.

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CONTENT

Page content and any updated verbiage/information for the site.

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STYLE GUIDE

Brand style guide, colors or any specific design requirements.

These items can be uploaded to your projects in your client dashboard or uploaded to your secure Google Drive project folder.

2) YOUR CLIENT DASHBOARD

Once you are set up as a customer in our system, you can sign into the customer portal to access your client dashboard. From there, just click on “My Projects” to view your active (and archived) projects. This is where we’ll keep track of our progress on the project task list, and you can share files with us. You’ll even be able to communicate with us using the ticket system so that everything will be logged in one place. This will help alleviate conversations, content, and images being lost in long email threads. Everyone loves email threads…right?! (Don’t worry you can still use your email. Ticket replies will post directly to your project!)

3) GOOGLE DRIVE

Google Drive is a great online image/file sharing platform. This isn’t necessary for every project, but if you have more than 15-20 images for your website or if they’re too big to send through email or post on in your project from your client dashboard, we can use Google Drive. We can also use this to share important logins and credentials instead of sending through email. I will set up a folder for the project and will share the folder with you via email. You can upload all images and files there.

4) THE DESIGN PROCESS

Designing a website, no matter how big or small, is an extensive process that can be overwhelming. To better help you understand what to expect during the design and development, we’ve outlined our process into 3 steps:

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1) LAYOUT AND DESIGN

A large and time-consuming part of designing a website is in the planning and layout stage of the process. We’ll create the sitemap (Page/Menu hierarchy) of the website for approval first, then we’ll design the home page and a sub-page (or more upon request) for approval.

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2) DEVELOPMENT

Once the site layout and design are approved, we’ll move forward with the developing the entire site, pages and add all functionality and plugins. We’ll make sure your site looks great and functions nicely across all devices and web browsers before moving to the final step.

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3) EDITS & REVISIONS

Once the site is ready for final review, you’ll be able to review each page and we can make detailed edits until the site meets (or exceeds) your expectations. We ask that you please review ALL pages to make sure all spelling, grammar, addresses, and information are correct before going live.

5) WRAPPING UP & GOING LIVE!

Once the site is ready to go live, all unnecessary plugins, pages, images and backend files will be removed. Once live, it may take up to 24 hours for the new site to pull up on some devices. Some computers will need to be refreshed in order to see the new site, though most computers will see the new site immediately depending on their local internet provider caching and their wifi connection.

Your website logins and all credentials will be sent to you via Google Drive or secure email ensuring the security of your passwords. Though your logins and passwords will be saved by us locally, PLEASE SAVE ALL LOGINS FOR YOUR RECORDS AS WELL. If you are also on our BASIC Hosting (or above), then you’ll also see a “Contact Fistbump Media Support” widget in your WordPress Dashboard. You can use that at any time to contact us about questions or issues you may come across. You may also want to check out some of our e-courses for tips on how you can get the most out of your new website.